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| Shipping & Returns |
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ONE-YEAR WARRANTY
All items sold from this website carry a 30-day warranty. Warranty does not cover damage due to improper use, power surges,
physical damage, or any other non-Avaya recommended procedures. Once your equipment becomes defective, we advise that you
give us a call immediately at 908.370.6545. An RMA (Return Merchandise Authorization) number for the defective item will be
immediately given to the customer. The returned item will then be forwarded to our Testing Department for testing and quality
control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item
gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus
shipping charges.
RETURN POLICY
There is a 30-day return policy on all items purchased. All returned items will be charged a restocking fee of 20%. All items
to be returned should be sent complete with all accessories, manuals, etc. Returned items will be forwared to our Testing
Department for testing and quality control. Our Testing Department will check for physical damage, mechanical defects,
completeness, etc. ONLY when the Testing Department gives the item a "PASSED" rating will we then proceed to charge the
restocking fee and credit the balance to the buyer's account. If the returned item is incomplete, defective or is damaged,
etc. then an appropriate amount will be charged to the customer (e.g. repair charges, depreciation, missing parts, mechanical
damage, etc.)
ADVANCED REPLACEMENT WARRANTY
There is a 30-day advanced replacement warranty on all items purchased. We have a non-DOA (Damage On Arrival) guarantee on
all items. We guarantee that the item purchased is in good working condition when it arrives to the buyer's shipping address.
If the item arrives defective, please give us a call immediately at 908.370.6545 so that we can give you an ARA (Advanced
Replacement Authorization) number and shipping instructions. An advance replacement for the defective item will be
immediately sent to the customer. The returned item will then be forwarded to our Testing Department for testing and quality
control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item
gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus
shipping charges. |
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